Delivery

For UK deliveries, we send via Standard Royal Mail. Delivery could be affected by things such as seasonality or weather conditions. If you require a product by a certain date, please get in contact before placing your order.

We may send your order in multiple parcels to offer the best protection for your candles, and may also combine orders where suitable.

We are not responsible for your product once it leaves our hands, and although the Royal Mail has an excellent service sometimes accidents do happen and packages go missing on their way. The Royal Mail requires that you wait 21 days before reporting a parcel as missing. If 21 days have passed since receiving dispatch notification and you have still not received your parcel, please contact us and we will endeavour to resolve the situation. Please note, all products are handcrafted and some items will have limited inventory, so we may not be able to provide a like-for-like replacement.

Please be aware that we will dispatch to the address entered at the checkout stage, so please ensure it displays all the correct details. If your parcel is returned to us because the postal service is unable to deliver, we will contact you to rearrange delivery. This will be at your cost.

Returns and Cancellations

Please note, we do not accept cancellations, however, reach out to us if you have any problem with your order and we will endeavour to help.

All our items are handcrafted and therefore will all have their own individual characteristics. For this reason, we do not accept returns on the basis of natural occurrences that happen with wax such as frosting, wet spots or sink holes. These do not impact the usage or enjoyment of our products and are not considered a fault.

If you are not happy with your purchase for any reason, please reach out to us within 14 days of delivery. We will provide you with instructions of how you can return your item, which must be received back within 30 days of delivery. The customer is responsible for paying the return postage and ensuring its safe delivery, we recommend using a tracked insured method of shipping. Any returned goods must arrive in ‘unused’ condition and the customer is responsible for this and the cost of postage. We charge a 15% restocking fee for any unwanted items, this will be deducted from any refund.

If an item arrives damaged-in-transit, please take photos and contact us immediately so that we may contact our delivery provider and resolve the situation.

Please contact us if you have any problems with your order, we will do our best to help.