Frequently Asked Questions
Delivery & Returns
Which countries do you ship to?
All of our products ship to the UK (excluding Northern Ireland).
All of our advent calendars ship to the US and Canada.
The Bookish and Journal advents ship to:
- Australia
- Belgium
- Croatia
- Czechia
- Denmark
- Estonia
- Hungary
- Ireland
- Italy
- Japan
- Netherlands
- New Zealand
- Norway
- Slovenia
- Switzerland
- Turkey/Türkiye
We would absolutely love to be able to ship to other countries, but there are restrictions and large expenses we just can't afford as a small business that prevent us from doing so.
If your country isn't listed here, please know that we are still so grateful that you would consider buying from us ❤️
Where is my order?
If your order is within the processing time (shown in the banner at the top of the website), then we are getting it made/checked/packed and it will be on its way shortly!
When it ships, you will receive an email with your tracking code so you can check where your parcel is.
If your order is older than the processing time and you haven't had a shipping email, pop us a message and we'll check the status of your order to give you an update.
Pre-order products are the exception to this:
- The Whisporia Box is shipped at the beginning of the following month you bought it in.
- Advent Calendars are shipped in November.
- Any other pre-orders will state the shipping date on the product page.