Refund policy

Please note, as our orders often dispatch quickly we do not usually accept cancellations, however, reach out to us if you have any problem with your order and we will endeavour to help.

A lot of our items are handcrafted and therefore will all have their own individual characteristics. For this reason, we do not accept returns on the basis of natural occurrences that happen with wax such as frosting, wet spots or sinkholes or on the basis of the general handmade nature of products. These do not impact the usage or enjoyment of our products and are not considered a fault.

If you are not happy with your purchase for any reason, please reach out to us within 14 days of delivery. We will provide you with instructions on how you can return your item, which must be received back within a further 14 days of delivery. The customer is responsible for paying the return postage and ensuring its safe delivery, we recommend using a tracked insured method of shipping. Any returned goods must arrive in ‘unused’ condition and the customer is responsible for this and the cost of postage. Upon receiving your return we will inspect for any damage or loss of value and then issue a refund (minus any loss of value and upgraded shipping costs) to your original payment method.

Please note, we cannot accept returns of any personalised or custom-made products.

If an item arrives damaged in transit, please take photos and contact us immediately so that we may contact our delivery provider and resolve the situation.

If you would like to discuss anything else with your order, please reach out and we will do our best to help.